1. Please be advised that we do not accept returns on lingerie sets that comes with panties, garters, hosieries and teddies. This is because we hold high hygiene standards for our stocks. Hence, please check & confirm your sizes before putting in an order. We deeply appreciate your kind understanding.
2. For returnable products, please put up the return request via email at CustomerService@renerofe.com.sg within 30days upon receipt of your shipment. Return requests received after the 30days will be rejected.
3. All returned products must be in their original packing and accompanied by original invoice. The items must be in its original condition. We hold the right to reject the return/exchange/refund if we find the items washed/worn. Please also indicate if you would like to exchange instead.
4. Customers are responsible for all shipping & handling costs for the return.
5. Refunds will be credited upon return request approval via the same method of payment. Kindly allow us time to process the refund.
6. We will provide you with the return instructions & return address via email.
Thank you for your kind understanding.